Ever woken up with a pesky hangover that made you nauseous at the very thought of having to navigate through the app to order your food? With virtual assistants you no longer have to fumble with your phone to satiate your hunger pangs.
The term omni-channel has been used quite loosely to represent different things based on the industry or the scope. Before we dive into the secrets how would you define omni-channel? The goal of the omni-channel experience is a seamless, progressive and holistic approach.