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Archives ( September 2020 )

Intelligent Customer Experience
Attracting, engaging and converting customers to buy the products along with retaining them is something that most businesses seek to achieve. With every industry becoming a smarter place around us leveraging Artificial Intelligence, how then do we extend this to provide an intelligent customer experience?
Does Brick-and-Mortar Have a Future
The retail apocalypse is here, and the trends show that consumers are moving faster towards digital interactions, shopping from the comforts of their homes than visit the actual stores. But does this mean the demise of the brick-and-mortar stores or can they along with online shopping peacefully co-exist?
Customer Experience and C/4HANA
Covid-19 pandemic continues to impact the global retailers at an unprecedented scale with majority of the customers shifting away from their primary stores. While you cannot really control your competition, you can stay ahead of them by getting closer to your customers through delivering customer-centric processes.
Intelligent Customer Analytics – The Future is Here!
The challenge for many businesses today is not to master the technology, but rather to position it better at the service of their customers. It would be easier for them to resolve this challenge if they are able to gain better insights about the customers. That’s exactly where Intelligent Customer Analytics comes into play.

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