One complete ticket
A functional issue followed from creation through to resolution
Live WebinarAMS Elevate:
AMS Elevate:
AI-Embedded SAP Support in Action
Still running SAP support the way you ran it five years ago? Join us as we walk a complete support ticket through the AI-embedded lifecycle, from the moment it is raised to the moment it makes the next one easier.
One ticket. Every stage. Honest answers.
- Tuesday 13 October 2026, 11:00 AM EDT
- 35 minutes, plus 15 minutes of open Q&A
- Live online, with a recording sent afterwards
For CIOs, VPs of IT, IT Directors, SAP Application Leads and CFOs
Save your seat
Registration is free. We’ll send the joining link and the recording afterwards.
About the session
From Ticket to Resolution, Powered by AI
“AI-powered support” is easy to claim and hard to prove. So instead of describing the workflow, we are going to take you through it.
The actual workflow
The same triage and knowledge path our AMS teams follow every day
The team that built it
Not a sales panel. The people who designed the platform, answering directly
15 minutes of Q&A
A full quarter of the session set aside for you
The walkthrough
One ticket, four stages
The centre of the session. We take a functional support ticket, an invoice that has not posted, and follow it all the way through.
1
STAGE 01
Ticket creation
A functional issue is raised by the business and lands with the support team.
2
STAGE 02
Triage
The ticket is classified, prioritised and routed, with AI narrowing down the likely cause.
3
STAGE 03
Resolution
The knowledge base and the collaboration forum surface prior tickets and the verified fix.
4
STAGE 04
Learn
The resolution is written back to the knowledge base, so the next occurrence starts further ahead.
Also in this session
Fast-track transition
Changing provider is where most of the risk sits. AI-enhanced knowledge transfer compresses the onboarding phases, so you reach a stable, governed AMS state sooner and start seeing value earlier.
01
AI-enhanced knowledge transfer
What the incumbent team knows is captured and handed over, instead of living in documents and shadowing sessions
02
Compressed onboarding phases
The stages that usually stretch a transition across quarters are shortened rather than simply resourced harder
03
Stable and governed, sooner
You arrive at a steady, governed AMS operation faster, which is what takes the risk out of the move
Meet our experts
Daniel Ratchford
VP & Head of Delivery
Applexus Technologies
Gopal Raman
Vice President, AMS
Applexus Technologies
Ramesh Menon
Director - DIS
Saravanan Natarajan
Director, AMS
Applexus Technologies
Begin right away
Save your seat for 13 October, or talk to the team that runs these engagements every day.
