Attracting, engaging and converting customers to buy the products along with retaining them is something that most businesses seek to achieve. With every industry becoming a smarter place around us leveraging Artificial Intelligence, how then do we extend this to provide an intelligent customer experience?

AI-enabled facial recognition is vital for the retail industry as it can help retailers understand their customers better to deliver improved customer experiences. To win in this customer age, retailers need to move from their traditional retailing software and adopt client ling software coupled with face recognition.

Intelligent technologies are an essential part of SAP's Business Technology Platform. The next trends in user experience (UX) at SAP are likely to hear Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA). These are not just buzzwords but are already in reality within SAP meeting the user's needs most effectively and enjoyably.