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AI-Embedded SAP Application Management Services

Most AMS keeps your SAP running. Ours keeps it improving.

AMS Elevate embeds AI across the entire support lifecycle, from predictive monitoring and intelligent triage to automation that resolves issues before they affect your business. More than a feature, it provides the operational backbone of your SAP support.

See the AI in ActionTalk to an SAP AMS Expert
Live Ticket Lifecycle
INC-30412
AIOps MonitoringAnomaly found

Memory drift flagged on the PRD app server before anything fails

Intelligent TriageQueued

Impact scored: month-end payroll run at risk. Escalated from P2 to P1.

KEDb MatchQueued

97% match with known error KE-2114. Resolution script attached.

Shift-Left AutomationQueued

Remediated in 4m 12s. No business disruption.

Most incidents are resolved before your team ever sees them.

Why now

Your SAP estate is under pressure from three directions

Now is the time to act. Your SAP estate is at a point where waiting comes with its own set of consequences.
01 · The deadline

The clock is running out on ECC.

SAP mainstream maintenance ends in 2027. Whether you're migrating or extending ECC, you need a partner who understands both environments and keeps your business stable throughout the transition.

02 · The capacity trap

Your IT team is stuck in maintenance mode.

Most teams spend 70 to 80% of their capacity maintaining existing systems, leaving little time for innovation or strategic SAP initiatives.

03 · The hidden cost

Reactive support costs more than you think.

Every unplanned incident, missed SLA, and delayed resolution increases costs through downtime, manual workarounds, and lost productivity.

The AI Backbone

AI at every stage of the support lifecycle. Live in production today.

Many AMS providers claim AI. Few show how it operates within day-to-day support. Ours does. Ask for a live demonstration.

Stage · Prevention01 / 05

AIOps Monitoring

AI continuously monitors system health, performance trends, integration flows, and usage patterns to detect anomalies before they impact users. By identifying drift, recurring issues, and early warning signals, teams resolve problems before users experience them.

Fewer P1s, less unplanned downtime
Proof Bg
Proof

Measured outcomes, not projections.

40%

Cost reduction vs. internal IT

99%*

Production uptime maintained
 

*dependant on SAP for RISE & GROW

30-50%

Repeat tickets eliminated via AI-powered KEDb

24×7

P1/P2 production support coverage

What's covered

Full-spectrum SAP support. L1 to L3.

Functional, technical, and BASIS support from one accountable team across your SAP landscape.

Technical Support

Technical Support

  • Add-on developments & enhancements
  • ABAP, HANA, UI5, Fiori, Basis, SAP Cloud Platform, Security, BTP
  • Application integration (IDOC/EDI, PI/PO, BI/BW)
  • S/4HANA upgrade & data migration
  • Performance tuning & root-cause analysis
Functional Support

Functional Support

  • Module & sub-module configuration
  • Business-unit rollouts across geographies
  • Cross-module process changes
  • Month-end / year-end activities
  • Regression testing & process gap remediation
BASIS Administration

BASIS Administration

  • Monitoring & performance tuning
  • Support packages, kernel upgrades, patching
  • User, security & transport management
  • OS/DB migration & S/4HANA moves
  • Landscape refresh & system copies
Engagement options

Build your AMS engagement

Flexible models. Proven delivery. Outcomes that matter.
1.

Choose your support model

Fixed Price

Predictable outcomes

Fixed monthly pricing for defined scope and agreed service levels.

  • Steady workloads
  • Budget certainty
  • Long-term AMS

Bank of Hours

Flexibility on demand

Scale support hours up or down as your priorities change.

  • Seasonal demand
  • Project support
  • Multiple initiatives

Pay-as-You-Use

Start small, grow naturally

Pay only for the support you use while scaling toward a managed service.

  • New or evolving estates
  • Limited support needs
  • Trial and scale
All models include enterprise-grade security, SLAs, and governance.
2.

Choose your delivery model

Onsite delivery

Your Applexus team works alongside yours at your location, with direct governance and close collaboration.

Embedded teamWorking alongside your people, every day.
Direct governanceDecisions made in the room, not over tickets.
On-the-ground contextDeep familiarity with your business and estate.
Client LocationOnsite Leadership
Delivery CenterOffshore Execution
24×7 SupportFollow-the-Sun Coverage

Every engagement includes

Dedicated Account TeamSingle point of contact and full accountability.
Monthly Steering CommitteeAlignment, priorities, and roadmap.
Weekly Ticket ReviewProactive resolution and transparency.
Quarterly Business ReviewPerformance insights and value realization.
SLA & XLA TrackingMeasured performance. Guaranteed outcomes.
Continuous ImprovementWe optimize, automate, and innovate.
Not sure which model fits your estate?Talk to an expert to design the right engagement for your goals.
Talk to an AMS Expert
How it works

From transition to continuous transformation

No wasted time. No long sales cycles. A clear path from day one.

1
Day 0-60

Transition

AI-accelerated knowledge transfer compresses handover by up to 40%. Parallel run with your incumbent.

2
Day 60-180

Stabilize

AIOps and intelligent triage go live. SLA and CSAT baselines set.

3
Month - 7 onwards

Steady state

Shift-left automation moves 30–50% of tickets upstream. Quarterly improvement cycles.

4
MONTH 18+

Continuous improvement

XLA-driven targets, innovation roadmap, strategic SAP advisory.

Book a demo

See AI-embedded SAP AMS in action.

Book a 30-minute walkthrough of the AI ticket lifecycle. Real workflows, your questions answered.

  • AIOps detection, live on a real landscape
  • Intelligent triage by business impact
  • KEDb-accelerated resolution
  • Shift-left automation in action

No sales deck. A live demo and a practical discussion about your SAP landscape.