SAP CAR Implementation for a Leading Retail Company in the US
The client is a leading American regional grocer with over 200 supermarkets in the Southeastern United States. Along with the supermarkets, they also own and run shopping centers, gas stations and a milk processing plant.
The client had a 20-year-old custom sales audit process with only department-level financial postings. The process needed to be modernized due to changing business models, a lack of support, and an absence of detailed audited sales data for running analyses.
For the transformation, they wanted to leverage SAP Customer Activity Repository with standard Sales Audit to lay the groundwork for new business models and future use cases with CAR. Their current sales reports were all backward focused due to the legacy sales audit process. The client wanted new, real-time forward-looking analytics. In addition, the client also needed to update their custom code for consumer credit card reconciliation for instore transactions that no longer had any support, as well as provide additional reconciliation feeds for curbside/online business models.
Partnering with Applexus
Applexus integrated SAP CAR Sales Audit with their current, customized Toshiba POS and a custom financials posting interface. The Applexus Consumer Credit Card Reconciliation was also implemented with three data feeds being used (credit cards for in-store transactions, credit cards for online and third-party check clearing). We also extended Applexus Media Reconciliation front end to SAP CAR to support a simplified and more effective user experience.
The CAR implementation found accuracy issues in their previous POS interfaces to custom sales audit financial posting that were affecting both sales and discounts. Following the implementation, CAR now has the correct information for financial postings.
- Implemented standard SAP CAR with ongoing support from SAP & Applexus, to replace their outdated, customized solution with fewer people required to support it
- Laid the foundation for more complex, forward-looking sales analytics as well as other CAR use cases like improved forecasting and store replenishment in the future
- Sales auditors gained efficiencies from current system processes with SAP CAR and minor enhancements put in by Applexus
- Added flexibility for both users and interfaces
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