Leading Supplier and Distributor of Industrial Gases

A leading supplier of industrial gases, based out of the US needed a strategic direction towards becoming a more data-driven organization. Applexus engaged with them to revamp their analytics strategy to operationalize analytics-driven business outcomes. With analytics at the helm, our client envisaged a reinvention of their supply chain and plant operations.

Challenges

• Requirement for seamless & timely flow of information between Drivers & Scheduling/Planning Agents.
• In the as-is process, Drivers sent messages from PeopleNet (Fleet management software service flow) into GOLD (client’s legacy contact center) as an alert.
• These alerts could be potentially ignored for a long period, thus delaying the response time and unutilized labor hours

Solutioning

• Integration of Genesys (Cloud Contact Center) and Samsara(Cloud Fleet Management App) using SAP BTP Integration Suite for vehicle telematics & monitoring apps & driver workflows

Benefits

• The integration between SAMSARA & GENESYS cloud platforms has improved response time to the driver and provided a better overall experience for both driver, planners and customer
• The need to implement an external solution requiring more servers, a new support team and a new technology stack was eliminated as we could integrate and make a seamless workflow between the Genesys & Samsara using SAP Integration Suite
• Rapid deployment of BTP Cloud integration solution ensured faster value realization
• Gained real-time visibility on fleets and end-customer services, to enable digital transformation on a massive scale
• Our client could Easily integrate with a variety of third-party routing and dispatching software to simplify operations into a centralized view using BTP Cloud Integration platform