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Labor Optimization

Labor Optimization

Improved customer and associate satisfaction while realizing labor cost savings

Labor Optimization

With an increase in workforce-related data, store operations do not have clear visibility into labor spending and resource utilization. Stubborn labor challenges have a negative influence on the bottom line and determining these hidden sources of labor overspending can often be frustrating. This is where labor optimization can help. A diagnostic technique to lower labor costs, labor optimization assists businesses in determining the best labor mix while keeping their customers satisfied with the service.

Labor Cost Optimization

What to expect

  • Analyze Labor Productivity insights
  • Identify bottleneck and excess capacity
  • Assess the impact on customer satisfaction
  • Analyze associate turnover
  • Detect labor cost trends
  • Optimize store associate schedule

What you can achieve

Cost-Effective Operations
Cost-Effective Operations

Labor optimization can recommend cost-effective solutions by identifying cost-saving opportunities and optimizing labor assignments. With productivity and scheduling insights on your associates, you can improve the labor mix while addressing demand variations.

Effective Employee Engagement
Effective Employee Engagement

With insights into the performance of your associates, you can identify, train, and manage underperforming associates and reward achievers. You can also analyze issues that lead to high turnover and resolve them to have high-performing associates.

Customer Satisfaction
Customer Satisfaction

Reallocating labor assignments during critical hours of the day, helps you manage your operations better. Moreover, you can reallocate labor investments during critical periods and events.

Solving Your Problems

Affinity/Market Basket Analysis

Understanding customer purchasing patterns through analysis of how products are purchased together

Labor Optimization

Labor productivity analytics focusedd on optimizing labor allocation to meet customer service levels

Market/Competitor Intelligence

Insights on market product and customer trends and how Ingles is performing compared to the industry

Supplier Management Scorecard

Consolidated holistic view to supplier performance, including metrics on vendor fulfillment performance, sales, profitability, inventory performance and product quality issues

Price Optimization Solution

A comprehensive solution that leverages pricing strategies, rules and statistical modeling to recommend optimal regular prices

Loss Prevention

Systematic insights that highlight loss trends and patterns and identify processes, products, vendors and associates that result in high losses

Assortment Optimization

Insights into assortment gaps (both across products and across stores), underperforming products and underserved customer needs.

Crisis Command Center

Navigate the business impact of any crisis with proactive response strategies to key risks related to Supply Chain, Sales, Finance and Workforce

Intelligent Customer Insights

Increase customer loyalty, minimize customer churn and drive more value from existing relationships

Intelligent Workforce Insights

Data driven actionable insights on workforce composition, recruiting, retention, diversity, turnover and Workforce ROI

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