Blogs

Based on the industry or the scope, the word omnichannel has been used very loosely to represent various aspects. The omnichannel approach shifts us to the whole customer experience from a focus on customer transactions to the entire customer journey. How can you then precisely describe the omnichannel before we dive into the secrets of excelling it?

Gartner expects that by 2022, 30% of large companies will switch to a platform and product-centric approach with standardized ERP capabilities at the heart of it. In such a scenario, the organizations are poised to create a digital ecosystem with SAP S/4HANA, which makes business processes seamless and is the direction you will take to accomplish rapid business growth in the years to come.